Senior Maintenance Administrator

Senior Maintenance Administrator South Chingford, East London | Full-time | Permanent Salary: £30,000 – £32,000 We are recruiting on behalf of a well-established and growing social housing maintenance contractor, who are looking to appoint an experienced Senior Maintenance Administrator - with knowledge of Schedule of Rates (SOR), to join their Property Services team. This is an excellent opportunity for a confident office professional with strong social housing maintenance experience, ideally with a background as a Planner / Scheduler / Coordinator. You will play a key role in supporting operational delivery, managing job flow, and acting as a central point of contact between operatives, clients, and residents. The Role: As a Senior Maintenance Administrator, you will support the day-to-day administration of responsive and planned maintenance works, ensuring jobs are managed efficiently from start to finish and KPIs are consistently met. Key responsibilities include: * Coordinating the administration of responsive and planned maintenance works * Booking, scheduling, and monitoring repair and maintenance jobs through to completion * Managing operatives’ diaries, workloads, and appointments * Ensuring accurate use of SORs, job coding, and system updates * Acting as a key point of contact for client and resident enquiries * Supporting supervisors and contract managers with reporting and administration * Liaising with clients, subcontractors, operatives, and internal teams * Proactively identifying and resolving issues to maintain service delivery * Supporting junior administrators where required * Maintaining high standards of data accuracy, compliance, and record keeping About You: To be successful in this role, you will have: * Proven experience as a Senior Maintenance Administrator or in a similar role * Previous experience within the social housing maintenance sector * Strong working knowledge / experience of SORs (Schedule of Rates) * Experience managing high volumes of maintenance jobs * Strong IT skills, including Microsoft Word, Excel, and maintenance management systems * Excellent communication and customer service skills * Strong organisational skills with the ability to work to tight deadlines * A proactive, solution-focused, “can-do” attitude * Ability to work independently while contributing positively to a team What’s on Offer: * Salary: £30,000 – £32,000 * Regular salary reviews * Full-time, permanent position * Immediate start available * Pension scheme * Employee health and leisure benefits, including: * Cashback on everyday healthcare costs (GP, dental, optical, prescriptions) * Access to virtual GP services * Employee Assistance Programme (EAP) * Wellbeing support and discounts * 20 days annual leave + 8 bank holiday