Commercial Broking Office Manager / Technical Referr...

Commercial Broking Office Manager / Technical Referral Lead Salary: Up to £60,000 Location: Croydon – Hybrid (3 days office-based) We are recruiting an experienced Commercial Broking Office Manager to join a fast-growing, award-winning insurance brokerage specialising in SME clients across the UK. This is a senior, hands-on role combining technical referral authority, people leadership, and operational oversight. The Role * Act as second-in-command to the Managing Director, supporting strategic planning and day-to-day operational management * Serve as the primary technical referral point for the broking teams, providing expert guidance on commercial package policies, complex renewals, and new business placements * Oversee and support Team Leaders, ensuring technical standards, compliance, and consistent quality of advice across sales and renewals * Maintain ownership of technical governance, including insurer trading queries, referral outcomes, and adherence to underwriting authority * Manage key operational functions such as daily performance reporting, lead allocation, file audits, complaints handling, and participation in senior management meetings * Step in to handle and complete complex quotes and referrals where required, leading by example * Represent the business at industry events, insurer meetings, and networking opportunities Requirements * Minimum 5 years’ experience in a leadership role within commercial insurance broking (Team Leader, Office Manager, or similar) * Strong technical knowledge of SME commercial insurance, including new business, renewals, and mid-term adjustments * Proven ability to act as a trusted technical referral resource for broking teams * Experience managing workloads, handling insurer relationships, and resolving trading or placement issues * Confident overseeing day-to-day operations and teams in the MD’s absence * Highly organised, adaptable, and comfortable operating in a fast-paced, growth-focused environment What’s on Offer * Salary up to £60,000, depending on experience * Hybrid working – 3 days per week in the Croydon office * Opportunity to join an award-winning brokerage with strong growth plans and a diverse SME client portfolio * A senior role with genuine influence over technical standards, people development, and business performance