Service Desk Lead

We’re looking for a sharp, customer-focused Analyst to be at the heart of our application support and incident management function. You’ll be the go-to problem solver—diagnosing issues, interrogating data, and driving fast, effective resolutions that keep our services running smoothly. What you’ll do * Own and resolve application support incidents end to end * Analyse data to identify root causes and prevent repeat issues * Apply structured problem-solving to complex technical challenges * Collaborate closely with the team to continuously improve service delivery What you’ll bring * Experience in application or technical support * Strong analytical and troubleshooting skills * Clear communication and a customer-first mindset * Working knowledge of ITIL processes * Ability to thrive under pressure and juggle priorities A great role for someone who loves solving problems, working with data, and making a real impact on service quality