Contract Manager- FM Service Provider

Contract Manager – Hard Services (Facilities Management) Location: London (Site-based, 5 days per week) Sector: Retail / Facilities Management Client: Global Retail Brand Package: Up to £65k The Role We are working with a leading Facilities Management service provider to recruit an experienced Contract Manager to oversee the hard services delivery on a flagship contract for a well-known global retail organisation. This is a site-based role in London, responsible for ensuring first-class operational performance across a complex, fast-paced retail environment. You will act as the key point of contact on site, leading engineers and supply chain partners while maintaining excellent client relationships. Key Responsibilities * Full responsibility for the day-to-day management of hard FM services, including M&E, HVAC, electrical, mechanical and fabric maintenance * On-site leadership of engineering teams and specialist subcontractors * Ensure statutory compliance, H&S standards and SLA/KPI performance are consistently achieved * Act as the primary client interface, building strong, trusted relationships with site stakeholders * Manage planned and reactive maintenance schedules to minimise disruption to trading environments * Control budgets, variations and lifecycle planning in line with contract requirements * Drive continuous improvement, efficiency and service excellence across the contract * Support audits, reporting and performance reviews with both internal and client teams About You * Proven experience as a Contract Manager / Site Manager / Hard Services Manager within the FM sector * Strong background in hard services delivery, ideally within retail or other high-footfall environments * Solid technical understanding of M&E systems * Confident managing people, performance and client relationships on site * IOSH (or NEBOSH) desirable; relevant technical qualifications advantageous * Commercially aware, organised and able to operate in a fast-moving, customer-focused environment Why Apply? * Opportunity to manage a high-profile, blue-chip retail contract * Visible, on-site leadership role with real ownership and influence * Join a reputable FM provider with strong growth and long-term contract security * Competitive salary, benefits and career progression opportunities