Property Block Manager

PSM Recruitment are seeking an experienced and ambitious Block Manager to join a local Estate Agency & Letting Agent in Dover . This is a fantastic opportunity for someone looking to progress their career and potentially take on a leadership role in the future. The role is office-based but involves regular site visits and client interactions. The Client manages a diverse portfolio of residential flats and mixed-use properties, including commercial units. The team is dedicated to upholding industry standards, ensuring the highest level of service for leaseholders and freeholders alike. Key Responsibilities: * Oversee the management of residential blocks and mixed-use properties, ensuring compliance with all relevant legislation and industry standards. * Act as the main point of contact for leaseholders, freeholders, and tenants, handling queries and resolving issues efficiently. * Conduct regular site inspections and liaise with contractors for maintenance and repairs. * Prepare and manage service charge budgets, ensuring transparency and accuracy. * Oversee Section 20 consultations and major works projects in accordance with the Landlord and Tenant Act. * Ensure health & safety compliance and risk assessments are up to date. * Handle disputes and complaints professionally, including dealing with challenging individuals. * Work collaboratively with the accounts team to ensure accurate financial reporting and debt collection. * Maintain strong relationships with clients, fostering trust and long-term partnerships. * Stay ahead of statutory changes and, in particular, guide clients through the minefield of fire regulations, ensuring compliance and best practices. Requirements: * Previous experience in residential block management is essential. * Knowledge of ARMA or IPS standards, with relevant qualifications (or currently in training). * Strong understanding of leasehold property management, service charges, and relevant legislation. * Excellent communication and interpersonal skills, with the ability to manage difficult conversations effectively. * Highly organised with strong problem-solving abilities. * Ability to work independently and proactively in a fast-paced environment. * Proficient in property management software (experience with MRI Qube is desirable). * Full UK driving license and willingness to travel for site visits. * Some out of office hours working with regards to attending residents meeting and AGM’s. What they Offer: * A dynamic and supportive work environment with a varied portfolio—never a dull moment! * Competitive salary based on experience and qualifications. * Career progression opportunities, including potential leadership roles. * Ongoing professional development and training support. * Office-based role in Dover, serving the local community. If you are an experienced Block Manager looking for an exciting challenge and the opportunity to grow within a well-established company, we’d love to hear from you