Aftermarket Parts Manager

SF Recruitment are working with a global, equipment distribution business in Coventry to recruit an aftermarket parts manager. A excellent organisation that pride themselves on operational excellence & employee development, the role assumes responsibility for the end-to-end aftermarket parts operations (Quotation to fulfilment).  Key Responsibilities: Lead, coach, and motivate the parts function, setting clear expectations around delivery, quality, and development Own team objectives, KPIs, and performance management, ensuring consistent standards are met Drive a customer-first mindset, promoting accountability, high-quality communication, and continuous improvement Manage end-to-end processing of spare parts and service-related orders through the ERP system, ensuring agreed service levels are achieved Oversee the creation and delivery of accurate spare parts quotations for customers across Europe Act as a key point of contact for customers and suppliers, building long-term relationships to support retention and satisfaction Work closely with the European head office to secure availability of parts and align supply with local demand Ensure complex and non-standard orders are fulfilled effectively from internal and third-party warehouse locations Take ownership of stock performance, including forecasting, replenishment planning, and reduction of obsolete or slow-moving inventory Manage the MRP process to support efficient stock availability and cost control Monitor and report on parts sales, order intake, and service performance, providing insight to senior stakeholders Ensure customs requirements and associated documentation are completed accurately and compliantly Oversee the handling of customer returns and repair processes, ensuring timely resolution Identify, design, and implement operational improvements to enhance efficiency, accuracy, and customer experience Maintain oversight of shared inboxes and communication channels to ensure timely and professional responses Collaborate cross-functionally with supply chain, service, finance, and commercial teams to support wider business objectives Carry out additional duties aligned with the scope of the role. Skillset Requirements:  Strong experience with a aftermarket parts/ spare parts manager role Leadership & team management skills  Understanding of customs regulations