Claims Handler/customer service advisor

Job Title: Claims Handler Location: Remote Salary: £26,000 - £30,000 (no insurance experience required) Hours: Full-time, 35 hours per week (Monday–Friday) Job Reference: 2303 My client is a dynamic, specialist insurance business operating in a highly regulated environment where quality, integrity and expertise matter. They are passionate about delivering fair, efficient and transparent claims outcomes, and we’re looking for a Claims Handler to join our growing Operations team and play a vital role in that mission. If you thrive in a fast-paced environment, enjoy problem-solving, and want to make a real difference to customer outcomes, this is an opportunity to elevate your career. The Role As a Claims Handler, you’ll manage insurance claims from first notification through to final settlement. You’ll combine technical accuracy with empathy and outstanding service, ensuring every claim is handled fairly, compliantly and efficiently. This role is perfect for someone who enjoys balancing customer interaction with analytical decision-making, while managing multiple claims and delivering consistently high standards. What You’ll Be Doing Claims Handling & Decision-Making Receive and register new claims via phone, email and electronic systems Gather, review and validate all supporting documentation Assess policy coverage and determine claim validity Make settlement decisions and clearly communicate outcomes Maintain accurate records and robust audit trailsCustomer & Stakeholder Experience Act as a trusted point of contact for customers and business partners Build strong, professional relationships with key stakeholders Guide customers clearly and confidently through the claims journey Deliver timely, empathetic communication at every stageInvestigation & Assessment Identify and investigate complex or potentially fraudulent claims Work collaboratively with business partners, legal representatives and external expertsCompliance & Continuous Improvement Ensure claims are handled in line with internal policies and regulatory requirements Identify and manage complaints in accordance with agreed processes Contribute ideas to improve claims handling efficiency and qualityWhat We’re Looking For Experience & Knowledge Experience in insurance, claims handling or customer service (desirable) Understanding of insurance products and policy wordings Familiarity with claims management systems and Microsoft OfficeSkills & Attributes Excellent communication and interpersonal skills Strong attention to detail with analytical decision-making ability Confident managing multiple cases and meeting deadlines Calm, professional and resilient under pressureWhat You’ll Get Competitive salary package Remote working with regular opportunities for in-person collaboration Exposure to a specialist, regulated insurance environment A collaborative team culture focused on quality and continuous improvement