Customer Service Administrator

Sales Administrator Full-time | Office-based | Poole We're working with a well-established organisation who are looking for a proactive and customer-focused Customer Service Administrator to join their fast-paced team. This is a fantastic opportunity for someone with strong administrative experience and a passion for delivering excellent customer service. The Role As a Customer Service Administrator, you'll be at the heart of the customer journey, supporting inbound enquiries, processing orders, and ensuring every customer receives a smooth and professional experience. You'll communicate via phone, email, and webchat, while keeping records accurate and up to date. You'll thrive here if you're organised, detail-driven, and confident juggling multiple tasks in a busy environment. Key Responsibilities Accurately process sales orders and ensure deadlines are met Manage inbound and outbound telephone calls, offering product guidance and resolving customer queries Respond to customer emails using a professional tone and correct grammar Follow a daily task rota and escalate issues where necessary Log customer feedback and issues Maintain strong communication with warehouse, marketing, and internal departments Upsell relevant products when appropriate About You Essential skills & attributes: Previous experience in customer service, sales support, or a busy admin role Excellent communication skills - both written and verbal Strong ability to prioritise, multitask, and work to deadlines Confident, professional telephone manner High level of attention to detail Proactive, organised, and able to work independently Solid IT skills, including Outlook, Excel, and Microsoft Office Able to remain calm under pressure in a fast-paced environment Benefits 25 days holiday plus bank holidays (increasing with service) Health & wellbeing allowance Staff reward schemes and social events Free parking and modern office facilities Community/charity involvement opportunities Training, development, and ongoing support Pension scheme Eye care support Discounts and additional perks INDCP