Recoveries specialist

Job role- Recoveries Specialist location- Chorley Salary- £26,000-£28,000 DOE We are currently seeking a motivated and detail-oriented Recoveries Specialist to join our dynamic team. As a Recoveries Specialist, you will be responsible for managing a caseload of Motor Claims. Your primary objective will be to negotiate settlements and make informed decisions to achieve favourable outcomes for clients. Main Duties: * Handle and process credit hire claims from billed to settlement, ensuring that each claim is managed efficiently and in accordance with company policies and legal requirements. * Maintain effective communication with clients, insurers, solicitors, and other stakeholders, providing regular updates and ensuring all parties are informed throughout the claims process. * Accurately record and maintain all relevant documentation and correspondence related to credit hire claims, ensuring that files are up-to-date and compliant with data protection regulations. * Investigate and resolve any disputes or issues that arise during the claims process, negotiating settlements and making informed decisions to achieve favourable outcomes for clients. * Gather all evidence, including witness statements, photographs, and relevant documentation, to support the claim. * Ensure all claims are handled in compliance with relevant legislation, industry standards, and company policies, including the General Data Protection Regulation (GDPR) and Consumer Duty. * Monitor and achieve individual and team performance targets, contributing to the overall success of the department. * Conduct thorough investigations into the circumstances surrounding each claim, including liability assessment and quantum evaluation. Person specification: * Enthusiastic and self-motivated individual. * Excellent verbal and written communication skills, with the ability to convey complex information clearly and concisely. * Effective problem-solving skills, with the ability to analyse situations and make informed decisions. * Strong organisational and time management skills, with the ability to prioritise tasks and manage a busy workload. * Strong decision maker with the confidence to act under own authority on behalf of the company. * Solid understanding of credit hire principles and liability is highly desirable. * Excellent communication and negotiation skills, with the ability to build rapport and influence outcomes effectively. * Competent in using relevant software and systems, including claims management systems and Microsoft Office Suite. * A proactive approach to problem-solving and a commitment to delivering exceptional customer service. * Knowledge and experience within credit hire is essential. * Relevant industry qualifications, such as those from the Chartered Insurance Institute (CII), are advantageous but not essential. * You are reliable, dependable, and punctual. * You take ownership of your tasks and are willing to go the extra mile