IT Support Analyst

Main Duties * Comply with company security policy to ensure data is protected from unauthorised access as per compliance rules. * Creation of both internal and external reports requiring a good working knowledge of MS Excel * Build and carry out daily tasks to support our processes and contribute to process improvement and documentation. * Processing and submission systems – Responsibility for knowing the transaction and file processing procedures. Ensure all transactions and files are fully accounted for daily and maintain full and accurate records of processing and submission details. * Change & Incident Management – responsibility for understanding and supporting the Change and Incident process and procedure. * Support the testing and onboarding of customers across our product range. * Support the testing team for all transaction types, using external specifications to validate testing Skills and Experience * Previous Customer Service experience, first line support or helpdesk knowledge * Strong technical mindset with a knack for troubleshooting * Good time management, attention to detail, clear communication, and good interpersonal customer service skills * Self-Motivated, a quick learner and multi-tasker with the ability to work independently and as a team. * Flexible in approach to work * Experience working with Windows operating systems and Office 365. * Good English literacy and language skills, translating technical into plain English. * A trustworthy individual who is not afraid to ask for help if needed. * Confident decision-maker and able to demonstrate sound judgement. * Structured, organized, and comfortable handling the competing pressures of immediate queries alongside day-to-day tasks. * Desire and experience to improve processes and controls using your creative thinking. * Good analytical skills. * Good at problem solving including identifying, analysing, and solving problems of behalf of customers. Other Details * £27-28K - paid weekly * 6-month contract * On site parking * Pension * Fully on-site role * 36.5 hour working week – day shift