Housing Manager

Hyperion Partners are proud to be working in partnership with a well-established Housing Association to recruit an experienced Housing Services Manager. This is a key leadership role, responsible for delivering high-quality, customer-focused housing management services across a diverse social housing portfolio. The Role As Housing Services Manager, you will lead a team delivering frontline housing services, ensuring residents receive a responsive, compliant, and supportive service. You will play a pivotal role in driving performance, managing risk, and embedding a strong customer-first culture, while working closely with internal stakeholders and external partners. Key Responsibilities * Lead and manage a housing management team covering tenancy management, estate services, ASB, and customer engagement * Ensure services are delivered in line with legislation, regulatory standards, and internal policies * Drive performance against KPIs, service standards, and resident satisfaction measures * Manage complex cases including ASB, safeguarding, vulnerability, and tenancy enforcement * Oversee voids, lettings, and estate management performance in collaboration with internal teams * Act as a senior point of contact for escalated complaints and member / councillor enquiries * Contribute to service improvement initiatives, policy development, and transformation projects * Build strong relationships with local authorities, support agencies, and community partners About You You will be an experienced housing professional with a strong understanding of social housing management and a passion for delivering excellent resident outcomes. Essential: * Proven experience in a housing management or housing services leadership role * Strong knowledge of housing legislation, regulation, and best practice * Experience managing and developing teams in a customer-focused environment * Ability to manage complex and sensitive cases with confidence and empathy * Excellent communication, stakeholder engagement, and decision-making skills