Advice Agent

Frontline Advisor Portsmouth Temp - Part Time £13.00ph ** MUST HAVE ENHANCED DBS** Are you passionate about helping people and making a real difference in your community? Do you have excellent communication skills and enjoy problem-solving? If so, we’d love to hear from you! As a Frontline Advisor you’ll be the first point of contact for individuals seeking support with a wide range of issues — from housing and employment to benefits, debt, Employment and consumer rights. You’ll listen, provide accurate information, and empower people to make informed decisions. What you’ll be doing: * Providing clear, practical, and confidential advice to clients via phone, email, and face-to-face. * Identifying key issues and offering guidance or signposting to relevant services. * Keeping accurate case notes and ensuring clients receive a consistent, high-quality service. * Working collaboratively as part of a supportive and passionate team. What I'm looking for: * Strong communication and listening skills. * A compassionate, non-judgmental approach with a genuine desire to help others. * Good organisational skills and attention to detail. * Previous experience in advice, customer service, or a support environment is essential. * Must have a valid Enhanced DBS What you’ll get: * A friendly and inclusive working environment. * The opportunity to make a meaningful difference every day. If you’re looking for a rewarding role where you can help people when they need it most, i'd love to hear from you. Apply today or call Lynsey at Key Recruitment for more info