Customer Operations Advisor

CUSTOMER OPERATIONS ADVISOR Carbon60 is recruiting a Customer Operations Advisor to support on-site stores operations for a leading Specialised Industrial Service Provider based in Witton, Birmingham. ROLE: Customer Operations Advisor PAY RATE: £13.06 per hour (£27,164.80 per annum equivalent) Overtime: Rare but possible Overtime rates: 1.5x (Mon-Sat), 2x (Sunday) CONTRACT TYPE: Temporary - 3 months (Possibility of extension or temp-to-perm) LOCATION: Witton, Birmingham WORKING PATTERN: Monday to Friday - 8:00am - 4:30pm (30-minute lunch - 40 hours per week) THE ROLE: As a Customer Operations Advisor, you will support the on-site stores operation within a heavy automotive / manufacturing environment, ensuring engineers have timely access to parts and materials while maintaining accurate stock control and system records. This is a customer-facing role requiring strong communication, organisation, and basic IT skills. MAIN DUTIES & RESPONSIBILITIES Receive goods, complete required documentation, and allocate stock accordingly Support a self-service store model using RFID-tagged stock Tag and store items to support engineer self-service access Expedite orders by liaising directly with suppliers and confirming lead times Update on-site computer systems for goods receipting and order tracking Replenish two vending machines with stock as required Assist engineers in locating parts and materials Carry out stock checks and stock takes Maintain general housekeeping standards within the stores area Adhere to all Health & Safety procedures on site ESSENTIAL SKILLS / EXPERIENCE Basic computer literacy: Professional email correspondence Data entry using MS Excel and on-site systems Ability to update system information accurately Good timekeeping and organisational skills Excellent communication skills for: Customer-facing interactions Supplier liaison Comfortable working in a male-dominated, heavy automotive / industrial environment Stores or warehouse experience advantageous but not essential (training provided) WORKING ENVIRONMENT Automotive / manufacturing site Meets all H&S requirements but is not a clean office environment Candidates must be comfortable working around automotive components and industrial equipment ADDITIONAL INFORMATION Safety boots can be provided (all sizes available), or candidates may bring their own Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy