Customer Service Advisor

Our client, a well-established and growing organisation with over two decades of success in their sector, is seeking a highly motivated Customer Service Advisor to join their friendly and collaborative team based just south of Leeds city centre. This is an excellent opportunity for an individual who enjoys a mix of customer interaction and hands-on operational work, and who thrives in a close-knit, supportive environment. Customer Service Advisor - The Role This is a varied position combining customer service, coordination and light production tasks. You’ll play a key role in ensuring customers receive accurate guidance and exceptional support. Typical responsibilities include: Handling inbound customer enquiries via phone and video calls Understanding client requirements and advising on processes Supporting the production of bespoke products using in-house systems Ensuring a high-quality service is delivered at every touchpoint Contributing to general office duties as part of a small, friendly team This is an ideal role for someone who enjoys both people-focused work and practical tasks, and who takes pride in maintaining high standards. Customer Service Advisor - About You We are looking for a candidate who is personable, proactive and commercially aware. The ideal applicant will have: Some previous experience in a customer service or office-based role Strong communication skills and a supportive, customer-first approach Good numeracy and general commercial awareness A “hands-on” attitude and willingness to get involved in day-to-day tasks Confidence using computers, web-based tools and MS Office The ability to work well under light pressure while maintaining accuracy A-Level qualifications are preferred, and a degree is welcomed but not essential. Customer Service Advisor - What’s on Offer £24,000 starting salary 37.5-hour week, Monday to Friday (9:00–17:00) 22 days’ holiday + bank holidays Pension scheme Free on-site parking A stable, expanding business with opportunities for long-term development A genuinely supportive and friendly working culture If you’d like to learn more about this opportunity or discuss suitability, please get in touch and we’ll be happy to provide further details