Customer Support Executive

Nolan Recruitment is delighted to partner with a rapidly growing client in Colchester to recruit a Customer Care Specialist. 📍 Location: Colchester 💰 Salary: £28,000-£30,000 per annum 🕒 Type: Full-time, Permanent Why This Role? Are you passionate about delivering fair outcomes and exceptional customer experiences? This is your chance to join a growing team where your skills in problem-solving and communication will make a real impact. You will deal with all customer queries with professionalism and empathy. The Main Duties: * Act as the main point of contact for customer queries * Investigate cases thoroughly and provide clear, fair resolutions * Communicate with customers via telephone, email, and written correspondence * Liaise with internal and external teams * Maintain accurate and up to date customer records The Ideal Candidate: * Experience working in a customer service role * Excellent communication skills * Calm, empathetic approach to challenging situations * Strong attention to detail and organisational skills * Proficient in Microsoft Office and CRM systems What’s in It for You? ✅ Generous holiday allowance ✅ The opportunity to grow and develop within the role and company ✅ Supportive team environment ✅ Free parking Apply today and start your journey in a role that values your skills and helps you grow