Service Engineer

Purpose of Role Service Engineers are responsible for servicing and maintaining recycling equipment on a reactive and scheduled basis. They will work towards achieving their own targets as well as customer SLA’s. Customer Service * To liaise with the call controllers and Field Service Supervisor’s to provide the best service to the customers. * The engineer is expected to help plan their daily work to maximize customer service, achieve the highest standards and productivity using electronic and verbal communications as appropriate. * The engineer should always try and take ownership of engineering issues so that the customer is provided with good service. * Engineers are expected to achieve targets set by their Field Service Supervisor and be aware of all customer service level agreements and aim to adhere to them always. * May be required to work out of area during periods of varying workload volumes and during engineer shortages which can require overnight stays. Records and Documentation * Accurately record time, parts used and any other details either electronically or manually as required. * Prompt action should be taken to ensure replacement parts are acquired to replenish van stock or parts specially ordered to return to a breakdown being mindful of any customer SLAs. Skills/Knowledge and Qualifications Required * Shall have good fault-finding and diagnostic skills * To be able to understand hydraulic and electrical circuit diagrams. * Will be able to show and apply sound knowledge of mechanical, electrical and hydraulic principles * Can use and understand various electrical and hydraulic test equipment * Update engineering knowledge when able. * Always use cost effective but safe measures to carry out tasks. Standards * Comply with all requirements in the Work Instruction for Engineer Responsibilities. * Comply with instructions given by Field Service Supervisors, Managers and Directors. * To maintain and use company issued equipment and vehicles in a safe manner and according to policies. * To take responsibility for the safe keeping of stock and be accountable for stock balances. * To keep accurate records (using stock usage sheets and or electronic recording as appropriate) of when and where the stock is used. * Any documentation which is required to be returned to the office is done so in time. Desirable Knowledge and Qualifications * Ideally from a service engineering, electrical or hydraulic background with an ability to demonstrate the skill of fault finding and repair. * City & Guilds in electrical and mechanical engineering. * Competent in the use of electrical and hydraulic test equipment. * A sound knowledge of single and three phase electrical equipment and hydraulic circuits. * A mature disciplined approach and good personal administrative and customer care skills. * 17th edition electrical regulations/City & Guilds electrical and mechanical engineering