Customer Care Manager

Customer Care Operations Manager – Perth (PH1) | Leading 5★ Housebuilder I’m looking to speak with an experienced Customer Care Operations Manager to join a major 5★ housebuilder in the Perth / Tayside area. This is a key role within the business, overseeing Customer Care Maintenance Operatives and ensuring high standards of customer satisfaction across live developments. You’ll play a central part in delivering first-class service, resolving escalations, managing technical defects and supporting NHBC/Premier/LABC claims. What the role involves: ✔ Managing & developing the customer care team ✔ Diagnosing complex defects and overseeing remedial strategies ✔ Handling escalations and formal complaints ✔ Working closely with site teams, contractors & other departments ✔ Visiting developments and maintaining strong customer relationships ✔ Supporting NHBC / Premier / LABC resolutions ✔ Ensuring KPIs and quality standards are consistently achieved What you’ll need: 🔧 Strong customer service background 🔧 Trade-related experience 👥 Proven people management experience 💬 Excellent communication skills 💻 Confident with MS Office 🏗️ CSCS (advantageous) Package includes: 🚗 Company car or car allowance 💰 Competitive salary 🩺 Healthcare & life cover 🎯 Strong progression and development support 💸 Employee benefits platform & high-street discounts If you're based in Perth, Dundee, or surrounding areas and want to take the next step in your customer care career with a respected 5★ housebuilder apply today