It Support

Role We’re working with a purpose-driven sustainable fashion brand based in London that's looking for a talented IT Systems Administrator to manage and support the Microsoft 365 environment across three tenants, covering approx. 25 users. This is a hands-on role that combines systems administration, user support, security, and infrastructure improvement Responsibilities * Administer Microsoft 365 services including Exchange Online, Teams, SharePoint, and Entra ID across multiple tenants. * Manage endpoint devices using Microsoft Intune, including configuration, compliance, and lifecycle planning. * Oversee IT asset management: tracking, valuation, depreciation, and upgrade/replacement planning. * Handle onboarding and offboarding processes for employees, ensuring smooth IT transitions. * Monitor and respond to security threats using Microsoft Defender and Intune; manage malware and attack mitigation. * Provide first-line user support and manage the internal IT helpdesk, including reporting and ticket resolution. * Maintain and optimise internet and Wi-Fi infrastructure, including Quality of Service (QoS) management. * Support special projects and company-wide initiatives involving IT systems or infrastructure. * Drive continual improvement of IT infrastructure, processes, and user experience. * Manage online identities, DNS records, websites, and API/app registrations Experience * Proven experience in Microsoft 365 administration (Exchange, Teams, SharePoint, Entra ID). * Strong knowledge of Microsoft Intune and endpoint management. * Experience with IT asset lifecycle management and planning. * Familiarity with Microsoft Defender and general cybersecurity practices. * Solid understanding of DNS, domain management, and web technologies. * Excellent troubleshooting and user support skills. * Ability to manage multiple tenants and work independently across varied systems. * Strong documentation and reporting skills. Desirable * Microsoft certifications (e.g., MS-102, MD-102, SC-200, SC-200) are a plus. * Experience with scripting (PowerShell) for automation. * Familiarity with ITIL practices or helpdesk systems. *By submitting your CV, you are agreeing to the Terms and Conditions as stated on our website and consenting to us processing your personal details in relation to current/future job opportunities. The information that you have submitted to us will be used in order to consider your suitability for the role you have applied for. A copy of our Privacy Policy can also be viewed on our website which explains how we gather, protect and manage any personal data that you share with us* Please be aware the duties listed above are an interpretation of the role and do not form any part of your employment contract. Please ask the interviewer any questions about the role that you wish to clarify. Tagged Resources Limited acts as an employment agency. We have 25 years of Recruitment and Industry experience, working with Retail and Supply Chain markets and have various positions available. If this vacancy does not suit your experience and you are looking for a suitable role, please look at our website or follow us on social networking sites. All are updated daily