Account Manager

Account Manager / Launch Delivery Manager - Packaging Company: A leading packaging and branding design agency. Role: This is a project management position where strong previous experience of multiple line project management is key. Location: Hemel Hempstead - One day based in Hemel Hempstead, and one day based in Witham, 3 days working from home. Responsible for looking after account and/or projects from initial concept to completion - through design process to production whilst ensuring an exceptional client service. * Full accountability for the packaging project timeline from design briefing through to production at the factory – Microsoft Project (timings) * Host milestone meetings: kick-off, design reviews, artwork starts, and post-implementation reviews. * Sending out all minutes from every call – templates provided * Manage all projects through the Wave system * Maintain open and regular communication between stakeholders to ensure clear understanding of project objectives. * Establish budgets and estimates covering all costs including, creative artwork, artwork, repro, CGI, and plates – creating estimates for all projects and ensuring they stay accurate as the project progresses * Ensure risks are flagged early and milestones remain on track. * Maintain category activity plans for visibility of peak volumes and potential clashes. (forward loading) * Attend weekly client catch-up calls, providing updates and identifying opportunities for improvement on timings or process * Build relationships with clients – 121 meetings with your specific brand managers monthly or bi weekly if project heavy * Seek opportunities to upsell core services – ie, colour lab, photography, creative artwork * Manage creative artwork with client and studio * Booking into core and ensuring timelines are met * Reviewing design work before presenting/sharing with the client * Manage and organise all print trials for new designs * Booking into core and ensuring timelines are met – organise pre artwork call to discuss in detail * Gain approval on Wave and release files to printer * Attend print trials when possible to do so (as client and design agency attend) Requirements: * Packaging industry experience - ideally food packaging * Knowledge of design, retail, brand and packaging * Proven account / project management within an agency / design or packaging manufacturers * Experience in either the retail / FMCG markets * Knowledge of print or repro * Technical knowledge or printing processes – print and packaging * Ability to work in the FMCG sector * Team collaboration skills * Excellent organizational and time management skills * Excellent communication skills – both verbal and written Apply: Please email your full CV details to us. All applications are strictly confidential, and your details will not be shared without your consent. Key words; account manager / project manager / customer service / client services / branding / packaging / print / design / creative / CSR / customer service representative / launch delivery manager / account coordinator / project coordinator / FMCG / retail