Contracts Manager

Job Title: FM Contracts Manager, St Albans, Permanent Reference: 468 Summary of the FM Contracts Manager role: Our client is seeking an experienced FM Contracts Manager to lead and develop facilities management contracts within a Hard Services arena, ensuring operational excellence and financial performance. The role involves driving strategic growth, optimising staffing structures, and delivering high-quality services in line with KPIs and SLAs. The ideal candidate will have proven managerial experience in Hard Services, strong technical knowledge of building services, IOSH or equivalent Health & Safety training, and exceptional leadership skills. This is an opportunity to shape contract success and deliver outstanding customer service. FM Contracts Manager Deliverables / Outcomes (include but are not limited to): * Lead, manage, and develop Facilities Management contracts, ensuring all financial and operational targets are achieved and exceeded. * Drive strategic growth by identifying opportunities to increase turnover, profitability, and service offerings, securing contract renewals and additional projects. * Optimise staffing structures across contracts to balance cost efficiency with service excellence. * Develop and deliver financial plans that drive revenue growth, meet profit targets, reduce Work in Progress (WiP), and manage debt effectively. * Ensure full compliance with client and company Health & Safety policies and procedures. * Oversee contract delivery in line with specifications, including PPM and reactive tasks, KPI and SLA adherence, accurate costing, invoicing, and maintaining auditable site documentation. * Prepare and present monthly contract performance reports to clients. * Support contract mobilisation as required. * Provide day-to-day accountability to clients, with direct line management of the Facilities team and oversight of subcontractors, ensuring financial and operational commitments are met. * Introduce innovative solutions to maximise additional works and support client’s environmental objectives. * Champion continuous improvement through the Quality Management System, ensuring compliance with statutory and regulatory requirements and achievement of quality objectives. Skills, Experience & Qualifications Needed: * Minimum 5 years’ experience in a managerial role at Contract Manager level within Hard Services, ideally in Corporate Services. * Proven ability to lead, develop, and motivate teams, fostering a culture of high performance and continuous improvement. * IOSH or NEBOSH qualified (or equivalent Health & Safety certification). * Strong technical knowledge of building services, environmental control measures, statutory requirements, and the Health & Safety at Work Act. * Practical experience in recruitment, team development, and line management. * Analytical mindset with vision and commitment to service innovation. * Excellent leadership and people management skills, with a strong focus on customer service. Location: St Albans, on-site Travel: Frequent travel between designated operational sites is required as part of this role. Applicants must hold a valid driver's license. Start date: Immediate Duration: Permanent Salary: Package up to £70,000 per annum (depending on experience) Company Benefits: * Private Healthcare (BUPA) * Life Insurance * Pension Scheme * 23 days annual leave plus Bank Holidays * Additional Time Off – a day off for your birthday and an extra day for Mental Health Awareness Application Deadline: Open until filled – early application is encouraged as we review applications throughout the advertising period and reserve the right to close the advert early, subject to the volume of applications received. *** Applicants must have full and ongoing right to work in the UK. We do not offer visa sponsorship or accept candidates requiring future visa support