2nd Line Support Engineer - IT Security Focus - Onsite

2nd Line Support Engineer – IT Security Focus - Onsite  The 2nd Line Support Engineer is responsible for handling second line support requests. This relates to all technology, to include: workstations, servers, printers, networks, vendor specific hardware and software, Office 365, SharePoint and with a view to gradually move into an IT Security/CyberSec focused position within the company. Key Duties/Responsibilities IT Support relating to technical issues involving Microsoft’s core business applications and operating systems. Technical support at a basic network level: WAN and LAN connectivity, routers, firewalls, and IT security Remote access solution implementation and support: VPN, Remote Desktop Services. Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages Key Technical Background Office 365 Azure Active Directory Microsoft Intune Microsoft Teams Windows Server(s), 2019, 2016, 2012, 2008 Active Directory Google Workspace Administration Google Workspace Apps (very similar to Microsoft suite) User Creation / management AD Permissions management Group Policy Understanding of network concepts Antivirus and vulnerability monitoring System Patching Desirable Background CompTIA Security+ or similar IT Security certifications Keen interest in cyber security and understanding of key concepts and protocols. Understanding and exposure of the Cyber Essentials, ISO27001, and NIST frameworks. Previous experience within a SOC environment. Experience within IT Security, inc. patching, vulnerability Experience with SIEM or Service Desk toolsets. Essential Requirement for the role Access to your vehicle for limited travel needs Ability/willingness to gain SC clearance