Commercial Coordinator

Commercial Co-ordinator Based in Basildon, Monay – Friday 9-5 (hybrid option upon completion of training) Salary range £25k-33k subject on experience 2 years’ experience in a similar role. Start ASAP for training ahead of staff member leaving us to go travelling. . Customer & Sales Support * Respond to customer inquiries regarding rates, transit times, and service options (air, road, and multimodal). Import experience essential, export advantageous. * Prepare and issue accurate freight quotations based on carrier tariffs, internal guidelines, and profit margins. * Follow up on quotations to convert leads into bookings. * Assist the sales team with pricing, presentations, and customer-related documentation. 2. Coordination Between Departments * Liaise with operations, sales, and customs teams to ensure proper handling of customer shipments. * Work closely with carriers, agents, and service providers to gather rates and service details. * Support the onboarding of new customers by coordinating with internal stakeholders. 3. Commercial Administration * Maintain updated pricing files, carrier contracts, and rate sheets. * Record sales activities, customer communications, and quotation outcomes in the CRM system. * Track and report on commercial performance metrics (hit rates, volumes, new business, etc.). 5. Customer Relationship Management * Support account management by handling routine customer queries. * Ensure customer satisfaction through prompt response and proactive communication. * Escalate customer issues to the commercial manager when necessary. Required Skills & Qualifications * Experience in freight forwarding, logistics, or supply chain (typically 1–3 years). * Strong understanding of international shipping (air, sea, road), Incoterms, and basic freight pricing. * Excellent communication and negotiation skills. * Strong organisational abilities and attention to detail. * Proficiency with MS Office (Excel, Outlook) and CRM systems. Cargo Wise experience advantageous * Ability to work under pressure and manage multiple priorities