Customer Care Manager

Customer Care Manager - Bucks/Oxfordshire - 12 month FTC - £40,000 - £45,000 Introduction & Role We are currently representing a House Builder, who are seeking a Customer Care Manager to join their team on a 12 month FTC. The position is based both at office and on site. Day to day * Carry out home demonstrations and handovers with the customer * Carry out 14 days meetings with customers to go through any initial snags or issues that arise. * Carry out inspections throughout the warranty period regarding any defects or issues that arise. * Liaise with contractors to carry out works or inspect issues. * Carry out pre-quality inspections on properties prior to handovers. * Manage the customer care inbox alongside the team to ensure customers are kept up to date and responded to, being the next level of complaint process where necessary * Support the team day to day * Visit and inspect stock plots Key Skills required * Previous experience within a Customer Service Manager role in the new homes industry or exposure to management duties in a Senior Coordinator/Relations role. * Flexibility to travel across Buckinghamshire, Oxfordshire and some Berkshire sites. * Excellent communication and customer facing skills * Excellent report and email writing skills and proficient with IT. Please apply below or contact Chris Ellis at Wheatstone Solutions for more information