Contracts Manager

Contracts Manager Division: Repairs & Maintenance Hybrid: Stratford About Us Axis Europe, part of Axis CLC, is a trusted property services specialist with 55+ years’ experience, employing over 1,500 people and supporting 250+ clients across the UK. We deliver repairs, planned maintenance, refurbishment, compliance and fire safety, combining local, responsive teams with the scale and stability of a national group. This role supports our long-term partnership with Notting Hill Genesis, one of London’s largest housing providers. We deliver reactive, planned and disrepair works across thousands of homes, keeping properties safe, comfortable and well-maintained, using modern digital systems to keep work flowing smoothly. The Role We’re looking for an experienced Contracts Manager to lead the delivery of multiple housing maintenance contracts, ensuring performance, safety, quality and profitability targets are met. You’ll manage operatives and subcontractors, ensuring that works are completed on time, to specification, and to Axis’s high standards. The role combines operational delivery, client management and people leadership, ideal for someone who thrives in a fast-paced, results-driven environment. What You’ll Do * Lead the operational delivery of multiple repairs and maintenance contracts across housing portfolios. * Manage and motivate teams of operatives and subcontractors to achieve KPIs, quality, compliance and safety targets. * Build and maintain strong relationships with clients, residents and internal stakeholders. * Oversee contract performance, financial results, compliance, and customer satisfaction. * Monitor progress, quality and specification compliance through site inspections and performance reviews. * Manage resources, programming and workflow to maximise efficiency and minimise disruption to residents. * Ensure all works comply with Health & Safety legislation, RAMS and company procedures. * Chair progress meetings, deliver toolbox talks and drive a culture of continuous improvement. * Oversee contract variations, valuations and documentation, ensuring accurate financial reporting. * Support commercial teams with forecasting, profitability reviews and business planning. * Lead, mentor and develop your teams to achieve excellence in service delivery. * Promote sustainability, compliance and equal opportunity across all operations. About You You’re a results-focused leader with strong contract or operations management experience, and the ability to balance commercial performance with excellent service delivery. You have a solid technical understanding of repairs and maintenance and the confidence to build trusted relationships with clients, residents and your teams. Requirements * Proven experience as an Operations Manager (or Contracts Manager/Project Manager) within social housing or property maintenance. * Formal qualification and/or trade background within the construction industry. * Strong understanding of repairs, maintenance and operational management principles. * Proven ability to manage budgets, performance KPIs and multi-disciplinary teams. * Knowledge of building safety, Health & Safety and compliance standards (IOSH / SMSTS / CSCS / Scaffold Management desirable). * Excellent leadership, organisation and communication skills. * IT literate with experience using management systems and reporting tools. * Full UK driving licence and willingness to travel to sites. * Clean DBS. What We Offer * Competitive salary (commensurate with experience) * Company vehicle and fuel card * 25 days’ annual leave + bank holidays * Up to £2,000 colleague referral fee * Long-service awards at key milestones * Perkbox – discounts on coffee, cinema, travel and wellbeing * One paid volunteer day each year * Ongoing training, development and real career progression, Axis promotes from within Our Commitment Many faces, One Axis. We’re proud to be an equal opportunity employer. We value diversity and inclusion across all teams and welcome applications from all backgrounds. Adjustments will be made where needed. Apply Now If you’re an experienced Contracts Manager looking to make an impact, leading dedicated teams, driving quality, and shaping service delivery in social housing, we’d love to hear from you