Account Handler

Job Title: Account Handler Location: Ilkeston Salary: £30,000 - £45,000 (Monday-Friday, 37.5 hours) Work Type: Fully office based Benefits: Company events Company Pension Free flu jabs Free onsite parking Referral programme and more!About the company A long-established, high-quality print and fulfilment provider based in the Ilkeston area. With modern production facilities and a fast-moving, hands-on environment, who deliver everything from design and print to finishing, packing and distribution for major UK brands. Key Responsibilities Process customer orders and book jobs into the system. Liaise with clients and Production to agree schedules and updates. Prepare labels and job instructions (EFI Pace). Monitor live jobs and manage change requests. Keep customers informed and maintain strong relationships. Coordinate with artwork, print, and finishing teams for quality output. Report issues, share insights, and support continuous improvement. Help drive repeat business and support Sales post-order.Previous Experience Strong communicator with persuasive, professional phone skills Confident with data, IT systems, and Excel Able to negotiate timelines and manage expectations Resilient, solutions-focused, and commercially minded Direct Mail experience essentialHow to apply To apply for the Account Handler role, click Apply Now and upload your CV. A member of our recruitment team will be in touch to discuss your application and next steps. Work Location: In person INDPROF