Allocations Officer

Interim Allocation Officer - 3 Month Contract Location: East London Start: Within 2 Weeks Rate: £25 - £27 per hour (Umbrella, Inside IR35) Are you an experienced Allocations professional with a strong understanding of social housing, choice-based lettings and voids management? We're supporting a well-established East London housing provider who is looking for an Allocation Officer to join the team on an interim basis for an initial 3-month contract. You'll play a key role in ensuring properties are allocated efficiently, legally and in line with policy, supporting vulnerable residents and maintaining a smooth end-to-end lettings process. Key Responsibilities - Manage the full allocations process from nomination to sign-up - Assess and verify applicant eligibility in line with housing legislation and local policy - Work closely with voids teams to minimise turnaround times - Liaise with applicants, support agencies, local authorities and internal teams - Prepare and issue offers, tenancy sign-up documentation and compliance paperwork - Maintain accurate case notes and ensure all actions meet statutory requirements - Provide excellent customer service to applicants, ensuring timely updates and communication What We're Looking For - Previous experience in allocations, lettings, voids, or a similar housing role - Strong working knowledge of social housing legislation and allocation policies - Excellent communication skills and ability to work with vulnerable applicants - Ability to manage high volumes of cases and work to tight timescales - Confidence working independently in a fast-paced environment Contract Details - 3-month interim contract - Start within 2 weeks - Interviews taking place next week - Full-time, office-based/hybrid  - Competitive hourly rate