Customer Care Executive

Job Title: Customer Care Executive Dates: December 22nd - January 2nd (excluding bank holidays: 25th, 26th, 1st Jan) Handover: Wednesday 17th December, remote via Teams (minimum 4 hours) Pay: £14-16phr Hours: 10:00 AM - 6:00 PM (30 min break) 29th December: 10:00 AM - 4:00 PM (in office; early finish)Location: Victoria, London Work from home: 24th and 31st December (office closed)The Role: Provide proactive and exceptional customer service to ecommerce and retail customers. Act as main point of contact for customer queries and take ownership of requests via email, live chat, and telephone. Main Responsibilities: Manage online customer queries (email 80% of the time), telephone, and live chat Resolve order discrepancies including exchanges and refunds in a timely manner Advise customers on products and assist with placing orders Update customer profiles accurately Collaborate with team members and other departments to ensure consistent, high-quality service Manage orders from VIP clients, including bespoke or special requests Provide operational support to the warehouse if needed (online orders, returns, faulty items) Flag customer feedback and communicate it to the management team Experience & Skills: Previous experience in customer service, preferably fashion, retail, or ecommerce (email-focused) Familiarity with customer service platforms and email systems (Zendesk experience essential) Strong IT literacy (MS Office essential; Shopify experience a plus) Exceptional written and verbal communication skills Professional and confident telephone manner Clear understanding of consumer legislation and service standards Ability to multitask, use initiative, and remain calm under pressure Team player with the ability to work independently Flexible, enthusiastic, proactive, and solution-oriented Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website