Administrative Assistant

Role:                Administrative Assistant Based:            London Hybrid – 1 day per week in office, or Fully Remote (UK) Rate:                £15ph - £19.00ph depending on pay status Start Date:      ASAP Duration:       Temporary for 2-3 months (applications encouraged for permanent role) Hours:             3 Days Per Week, Not Thursdays   We are supporting a London-based therapy service in recruiting a Temporary Administrative Assistant for a period of 2 to 3 months while a permanent appointment is made. The successful candidate will also be eligible to apply for the permanent role once advertised. **This post is only available to applicants from the LGBTQ+ community as permitted under the Equality Act 2010 as a Genuine Occupational Requirement. About the Role You will support the Lead Administrator within a small and dedicated therapy team consisting of 12 counsellors and 1 senior. This is a varied administrative role that requires excellent organisation, clear communication and the ability to manage multiple tasks. Synopsis of Duties Running the counselling inbox, along with the Therapeutic Services Team Lead, this includes responding to client queries, advocate requests, external contacts Working on Microsoft and Salesforce to manage new referrals into the therapeutic service - this includes checking through referrals and maintaining accurate records on the CRM in line with new referrals. Processing requests for, and tracking travel funds for clients as required Booking initial assessments for clients on the waiting list Supporting counsellors with any queries - this includes requests for support with systems, equipment, inductions, correct data management Co-ordinating the administration of Therapeutic Services Group Work including, booking assessments, contact with Advocacy and Support Teams, communicating with clients and counsellors Attending and taking minutes for the Therapeutic Services Core Team weekly meetings and the monthly Counsellors team meeting (and other meetings between Therapeutic Services and Advocacy and Support as required) Maintaining accurate data relating to the client journey - this includes assessment, working agreements, case closure Checking and processing counsellor Invoices on a monthly basis Administration of the Therapeutic Services internal newsletter Administration of monthly feedback to counsellors from the evaluation form Supporting with the Therapeutic Services transitioning from Microsoft Software to Salesforce Along with the Therapeutic Services Team Lead, internal promotion and networking of Therapeutic Services internally Organising the Therapeutic Services 6 monthly Away Day, and trainings as required Undertaking a range of administrative and data processing tasks to ensure a high-quality service Any other reasonable duties as requiredEssential Requirements Strong organisational and time management skills Strong experience and skills in using Microsoft packages such as Excel, Word, Forms, Lists and Outlook Experience and knowledge of using Salesforce (or an equivalent CRM) Confident communicator with a friendly and professional approach Previous administrative experience Ability to work independently and handle sensitive information appropriately Commitment to supporting LGBTQ+ communities Enhanced DBS on the update service or dated within the last 12 monthsWorking Arrangements The role is 3 days per week, excluding Thursdays. If based in London, 1 day per week in the office is preferred. For candidates based elsewhere in the UK, fully remote working is possible.**This post is only available to applicants from the LGBTQ+ community as permitted under the Equality Act 2010 as a Genuine Occupational Requirement. Supporting Futures Consulting acts as both an employer and an agency