Call Handler

Job Title: Call Handler Location: Cwmbran (due to its location you will require your own transport) Pay Rate: £12.70 per hour Hours: Monday and Tuesday, 8:30am - 5:00pm (with occasional ad hoc shifts to cover absences) Contract Type: Temporary, duration 2 months (possibly longer) About the Role: Manpower is recruiting for a Call Handler to join a busy team within a public sector organisation. The role involves answering inbound calls, speaking with service users and professionals and guiding callers through a series of questions to determine eligibility for transport services. You'll then arrange bookings where appropriate, ensuring all information is recorded accurately and efficiently. Key Responsibilities: Answering inbound calls in a professional and helpful manner Asking structured questions to assess eligibility for transport services Accurately recording information on internal systems Liaising with colleagues to ensure a smooth and efficient service Maintaining confidentiality and following organisational policies at all timesAbout You: Previous experience in a call handling role is essential Excellent communication and listening skills Confident using computer systems and inputting data accurately Able to remain calm and professional when dealing with a high volume of callsApply now with an up to date CV