Audio Visual Field Service Engineer

Job Overview: We are seeking a highly skilled AV Field Service Engineer to join a team for an established client. The ideal candidate will be responsible for troubleshooting, diagnosing, testing, and fixing audio-visual systems at client sites. You will ensure the seamless operation of AV systems, providing high-quality support and technical expertise to clients, while delivering exceptional service and solutions. Key Responsibilities: Installation & Maintenance: Install, configure, and set up a range of audio-visual systems (e.g., projectors, screens, AV control systems, sound systems, videoconferencing equipment). Conduct regular maintenance and inspections of AV equipment to ensure proper functioning. Perform system upgrades and replacements as required. Troubleshooting & Diagnostics: Diagnose and resolve technical issues in AV equipment and systems, both in-person and remotely when necessary. Use testing tools and diagnostic software to identify faults and determine the root cause of issues. Provide on-site troubleshooting, including repairs, firmware/software updates, and adjustments. Repair & Fixing: Effectively carry out repairs to faulty AV equipment, both in the field and within workshop facilities. Perform hardware repairs, wiring checks, and system calibration to ensure optimal performance. Maintain a log of all repairs, tests, and installations performed. Client Support & Communication: Provide technical support to clients on-site, offering guidance on AV system use and troubleshooting advice. Communicate effectively with clients to understand their issues, providing clear and timely updates on the status of repairs and installations. Deliver high-quality customer service, building and maintaining strong relationships with clients. Documentation & Reporting: Keep detailed records of service calls, repair logs, and testing results for each client/project. Provide reports on service and installation activities to management. Ensure compliance with company procedures, health & safety standards, and industry best practices. Product Knowledge & Continuous Learning: Stay up-to-date with the latest AV technologies, systems, and trends. Attend training sessions and workshops to improve skills and technical knowledge. Provide feedback on product performance and help with the development of technical manuals.Qualifications & Skills: Experience: Proven experience as an AV Field Service Engineer or similar technical role, ideally within the AV industry. Strong understanding of AV systems, including audio systems, video conferencing equipment, projectors, displays, and control systems. Technical Skills: Strong troubleshooting and diagnostic abilities. Experience with AV testing tools, systems integration, and networked AV systems. Knowledge of common AV protocols (e.g., HDMI, HDBaseT, IP-based AV solutions)