Sheltered Housing Manager

Sheltered Housing Manager (managing 6 housing schemes) Sector: Local Authority / Public Sector Location: London (site-based working) across 6 housing schemes) Contract: 6 months Day Rate: £350/day (umbrella) Interviews to take place ASAP with a view to a start thereafter We’re seeking an experienced Sheltered Housing Manager to lead and deliver a high-quality housing management service for older and vulnerable residents across six sheltered housing schemes. This is a hands-on, site-based role focused on service excellence, resident wellbeing, and strong operational management. Key Responsibilities Lead and motivate a team of Specialist Housing Officers, fostering a supportive, high-performing culture. Oversee day-to-day management of sheltered schemes, ensuring buildings, communal areas, and services remain safe, clean, and well-maintained. Drive efficient void management—repairs, turnaround, and re-letting—to minimise revenue loss and maximise resident satisfaction. Manage rent arrears proactively and support residents in accessing financial guidance and assistance. Coordinate social activities, encourage resident involvement, and maintain strong relationships with support providers and internal partners. Respond effectively to emergencies and ensure robust service continuity plans are in place. Oversee budget planning, monitor spend, and identify opportunities for improved efficiency and value for money. Regularly report on performance, KPIs, and service outcomes, using data to inform improvements. Ensure compliance with health and safety, safeguarding, information management, and local authority policies. Requirements Demonstrable experience managing sheltered housing schemes Proven experience leading housing teams and working directly with older or vulnerable residents. Solid understanding of housing legislation, safeguarding, health and safety, and regulatory frameworks. Confident in data-driven decision-making and performance reporting. Excellent communicator with the ability to build strong partnerships and deliver results. Degree-qualified or equivalent experience essential (e.g., NVQ Level 4 in Supported Housing). Enhanced DBS required Submit your CV for immediate review