Service Coordinator

Service Coordinator Godalming - Office based Free Parking Service Coordinator - About the Role * Day to day communication with engineers; allocating call outs and confirming with clients. * Day to day communication with customers receiving fault call outs and scheduling visits. * Scheduling monthly planned maintenance appointments and arranging engineering resources. * Following up with customers following engineering visits. * Working closely with the service supervisor and engineering manager * Ensuring that contracted call out response times are achieved. * Invoicing of call outs and day works. * Supporting team members when required and undertake any other tasks that may arise. About the Candidate * Strong ability to multitask. * To be able to manage multiple people with different skill sets. * High level of organisational skills * Ability to react to incoming fault call outs. * Work well under pressure. * To be able to manage customer expectations. * Must be polite & courteous and be able to develop a good professional communicative relationship with our customers. * A background dealing with, and scheduling field-based engineers would be a benefit. * Willing and able to work well with a team, but also have the ability to work well individually. * PC literate. * Good time management and communication skills is a must! * Successful candidate will have to undergo security screening in accordance with our regulatory body Points of Appeal: * Joining an established and stable company with a great local reputation * Competitive basic salary £28,000 - £32,000 * Close knit and friendly team to work with * Free Parking * Health care option after 6 months. * Life Insurance