Operations Supervisor

Operations Supervisor Location: East Anglia (Brandon) Salary: £35,000–£38,000 Sector: Construction / Materials Testing Reports to: Operations Manager Team Size: Supervising field technicians & lab support teams (size varies by region) About the Role We’re looking for an experienced and proactive Operations Supervisor to help coordinate day-to-day activity across a busy materials testing operation. You’ll be at the centre of a fast-paced environment, ensuring field teams attend jobs with the right equipment, testing is completed to required standards, and client deadlines are met. This is a hands-on role where strong communication, people leadership, and the ability to solve problems on the fly are essential. ​​ We welcome and encourage applications from veterans and those transitioning from the Armed Forces. Key Responsibilities People & Team Leadership - Lead, support, and develop a team of field technicians and operational staff. - Plan daily/weekly workload and allocate resources effectively. - Provide guidance, coaching, and on-the-job support to ensure consistent performance. - Support new starter onboarding and training requirements. Operational Coordination - Schedule and coordinate site-based testing jobs across multiple locations. - Ensure teams arrive on site with correct kit, calibrated equipment, and job documentation. - Monitor work progress throughout the day, reallocating resources as needed. - Maintain strong communication between field teams, the lab, and management. Quality, Compliance & Standards - Ensure all testing is carried out accurately and in line with UKAS-accredited methods. - Maintain high levels of operational quality and address non-conformance issues promptly. - Uphold health & safety standards across all operational activity. - Support audit preparation and continuous compliance requirements. Client & Stakeholder Management - Ensure client expectations and contract requirements are met. - Escalate issues promptly and help implement corrective actions where needed. - Provide daily/weekly operational updates to the Operations Manager and other stakeholders. Process Improvement - Identify inefficiencies, bottlenecks, or repeat issues within daily operations. - Recommend improvements to workflow, scheduling, and team processes. - Assist in implementing new operational systems, reporting tools, or process changes. Skills & Experience Required - Proven experience supervising or leading teams in an operational environment (construction preferred but any industry is fine). - Strong organisational and scheduling skills with the ability to manage multiple jobs simultaneously. - Practical mindset and comfortable problem-solving in fast-changing situations. - Excellent communication skills, able to liaise confidently with field teams, labs, clients and senior management. - Experience working to high compliance or quality standards (UKAS or similar desirable, not essential). - Full UK driving licence. Personal Attributes We would love to hear from people who are: - Calm under pressure and able to make quick, effective decisions. - Natural leaders who can motivate and support others. - Detail-conscious with a strong focus on quality and accuracy. - Reliable, resilient, and committed to getting the job done. Why This Role? - Join a respected and growing organisation with high operational standards. - Opportunities to develop into senior supervisory or management roles as the business expands. - Be part of a tight-knit team where your leadership has a direct impact on delivery and client satisfaction