Customer Service Advisor

Customer Service Advisor 📍 Redditch, Worcestershire (Office-based) 💼 Full-time | Permanent 💰 Salary: £28,000 per annum Are you an excellent communicator with a passion for customer service? We’re looking for a Customer Service Advisor to join our clients busy Head Office team in Redditch. You’ll be responsible for guiding customers through their journey — from start to finish — ensuring everything runs smoothly and any issues are resolved quickly and professionally. Key Responsibilities * Act as the main point of contact for customers during their journey * Deliver first-class customer service with empathy and professionalism * Make daily outbound calls to update customers and contractors * Liaise with project managers to ensure smooth progress on all jobs * Accurately record updates, queries, and resolutions on the CRM system * Track and monitor progress of projects and complaint resolutions * Collect outstanding balances once work is complete * Support the wider customer service team to resolve issues efficiently * Communicate clearly via phone, email, and letter * Maintain a professional and positive image for the company What We’re Looking For * Previous experience in a customer-facing or customer engagement role * Excellent communication and interpersonal skills * A caring, customer-focused approach with great attention to detail * Ability to stay organised and manage multiple priorities under pressure * Confident with Microsoft Office and Outlook * Experience with payment collection or processing finance paperwork What’s in It for You * Competitive salary of £28,000 per annum * Office hours Monday to Friday – 9am to 5pm * Join a friendly, supportive, and customer-focused team * Work in a fast-paced, rewarding environment where you can make a real impact * Opportunities for career growth and professional development 📩 Interested? If you’re passionate about helping customers and take pride in delivering great service, we’d love to hear from you. Apply now to join our clients growing team