IT Technical Support - Level 2

City Centre based (Dublin 2) - Hybrid €35k - €45k base + 11% bonus + health + 8% pension + more! Award winning culture, great team and environment, educational budget Our client is a leading insurance firm in the heart of Dublin 2 that has been around for decades. They've got an unrivalled culture and environment, one that promotes learning & development as well as progression within the business.  They have a vacancy within their small infrastructure team for a Technical Support Engineer. In this position, you would be tasked with supporting users in the office as well as remotely.  They are seeking someone with a couple of years broad IT experience doing L1 and L2 Support, you will also get to work with the seniors on L3 tasks and projects too. Experience Required: 2+ years’ experience in a Tech Support/Desktop Support type role Providing a solid understanding both technically and functionally of Microsoft Active Directory, DNS, DHCP, Exchange 2016/Online, Group Policy and Office 365. Able to promptly answer support related email, phone calls and other electronic communications. Able to work independently and efficiently to meet deadlines. Experience troubleshooting and diagnosing issues with Windows 8/10+, Microsoft 365 technologies such as Exchange, Office 2016+, Teams, OneDrive, SharePoint. Experience with Backup Technologies, Citrix / Terminal services, Enterprise Anti-virus. Microsoft WSUS, SCCM, GFI LanGuard or similar product experience. Knowledge of SharePoint an advantage. Creating and maintaining documentation. Connectivity troubleshooting for desktops, servers, and basic network issues. Highlight user training requirements identified during the process of supporting computer users. Proficient in Internet related applications such as E-Mail clients, FTP clients and Web Browsers. Analytical and decisive, with the ability to prioritise and communicate key objectives to achieve organisational goals. Experience in Financial Services/Insurance Industry would be advantageous. Strong written and verbal communication skills. Exceptional troubleshooting and problem analysis skills. Duties include: Provide first-level and second-level support to computer systems users to the standards and levels required by the Business and IT management. Manage busy helpdesk with energy - prioritising tickets, managing competing priorities and following through to ensure problems are fully resolved. Log all required support call information and solutions to the IT Helpdesk system and resolve calls in a timely, efficient, courteous and professional manner while meeting or exceeding the performance metrics required of the IT support service. Take ownership of user problems and be pro-active when dealing with issues. Use root-cause analysis to drive longer term efficiencies. Log and manage calls to external support organisations as required. Events log monitoring, patch management system monitoring. Patching & upgrade of operating systems, software & applications. Security maintenance: Anti-virus & MDM roll-out, troubleshooting & maintenance. Undertake and participate in business and IT projects as required. Highlight user training requirements identified during the process of supporting computer users. Maintenance of company voicemail and telephony systems. Plan, test and partner in the roll-out of upgrades/new applications, hardware, operating systems and infrastructure equipment. Provide guidance and technical expertise for users related to system or software and provide ad-hoc user training and instruction on applications, software and hardware Support occasional maintenance and help with installs of network and server infrastructure equipment and implement necessary changes when required End to end IT support including setting up of meeting rooms with audio and visual requirements Work on multiple initiatives simultaneously Build and maintain excellent working relationships with business Please click APPLY to be immediately considered! At this stage the company is only considering Stamp 4 or Ireland/EU passport holders