Collections Executive

If you’re looking to build a rewarding career where your hard work is recognised, your growth is supported, and your success is celebrated — this brand-new Collections Executive role could be the perfect fit! What’s in it for you? * Hours: Monday to Friday, 9am–5.30pm * Salary: £23,809 base + realistic OTE of £32,500 * Holidays: 20 days annual leave, Christmas to New Year shutdown, your birthday off, plus the option to buy extra days * Benefits: Access to BHSF, private medical appointments, mental health support, and death-in-service cover * Development: Apprenticeships, online training, and clear progression pathways to help you grow * Perks: Casual dress days, team socials, long service recognition, free parking, and discounted travel What you’ll be doing * Making outbound calls to customers to agree fair and realistic payment solutions * Providing exceptional customer service while supporting business goals * Handling inbound calls and resolving account queries professionally * Taking secure payments over the phone * Keeping customer accounts accurate, compliant, and up to date What we’re looking for * Experience in an outbound customer service or collections phone-based role * A proven ability to deliver first-class customer experiences * Confident using Microsoft Office and updating systems * A clear, professional communicator who’s comfortable speaking with customers by phone * Friendly, proactive, and able to build rapport with ease If you’re ready to take the next step in your career and join a business that truly values its people, apply today