Warehouse Operative / Team Leader

Job Title: Warehouse Operative/Team Leader Location: Droitwich Salary: £24,000 - £25,000 per annum (depending on experience) Hours: Full-time, Permanent   The Opportunity   We are recruiting for a hands-on Fulfilment Team Leader to join a well established business based in Droitwich. This individual will manage the day-to-day operations of an online order fulfilment team. This role is ideal for someone with strong leadership skills, excellent attention to detail, and experience working in a fast-paced logistics or retail environment.   You will be responsible for ensuring online orders are picked, packed, and dispatched accurately and on time, while motivating your team to deliver a first-class customer experience.   What You'll Be Doing Lead and supervise the fulfilment team on a daily basis Oversee the accurate picking, packing, and dispatch of customer orders Allocate team resources to meet daily order volumes and deadlines Ensure compliance with health & safety procedures and company policies Track team performance through KPIs and support continuous improvement Train and mentor team members to build skills and maintain morale Work closely with customer service and stock control to resolve order issues Suggest and implement process improvements for efficiency and accuracy Ensure equipment is used safely and maintained appropriately Provide regular updates and reports to management About You Previous experience in e-commerce fulfilment, warehouse, or logistics roles Proven supervisory or team leadership background Strong organisational and problem-solving skills Knowledge of warehouse or fulfilment systems (WMS) and Microsoft Office (Excel in particular) Able to work effectively under pressure and meet deadlines Flexible, adaptable, and comfortable in a fast-moving environment Desirable: Experience with e-commerce platforms such as Shopify, WooCommerce, or Magento Forklift licence or equipment handling qualifications First Aid or Health & Safety training Additional Information Full-time permanent role (37.5 hours per week, including some weekends) Manual handling is part of the role Benefits Company pension scheme Life insurance Staff discount scheme Free on-site parking Annual bonus scheme