Electrical Operations Manager

Job Purpose:      The Electrical Operations Manager supports the contracts across the electrical sector of the business, overseeing a team of engineers and facilitating the Health & Safety procedures and requirements within the contract, whilst providing technical advice to both our employees and customers.      Key Responsibilities: Promoting a robust Health and Safety Culture, ensuring all Health and Safety policies are adhered to. Encourage a culture of Near Miss Reporting and Awareness and the completion of all Incident/Accident Reporting documentation in collaboration with the Health and Safety Manager. To promote and manage safe driving standards and action daily speeding report, taking relevant action where necessary in accordance with company procedures.  To review company vehicle usage and upkeep. To Attend customer's meetings as required. To mobilize new customer and grow existing customer's. To Manage Electrical Projects and keep stakeholder of progress, issues and success. Manage engineer's activity on site. Review First Time Fix Ratio (FTF), daily productivity and action any issues promptly and ensure continuous improvement.  Ensure all engineers are correctly using their Simpro App and submitting all reports and paperwork within the agreed SLA's. To approve PAYE/Sub-Contractor/Agency engineer timesheets weekly and verify on/off site times using tracking software. Manage employee absence including holidays, review, and action any high levels of absences and manage long term sick employees in line with the company policy. Provide first line IT, Software and technical support for engineers. Ensure toolbox talks, H&S, Vehicle and Technical audits for field-based engineering teams, addressing areas of concern and providing or recommend and source training where required. Stock control and supply of materials via stores to engineers, undertaking regular stock takes and checking against consignment stock sheets. Addressing areas of concern as raised by clients, identifying areas of improvement and implementing measures to address and resolve, eliminating the likelihood of the concern reoccurring. To form part of the Out of Hours Escalation Team Rota and arrange cover for absences within your Team. Being a brand ambassador for McIntyre Compliance Services, taking ownership of the standards of delivered works To undertake recruitment and onboarding process ensuring all MCS process and criteria is adhered to. To produce weekly forecast ensuring targets are met, including GP To carry out investigation, disciplinary performance management and grievance procedures where requested to. Any other duties as required by the line manager or CEO. Internal/External Relationships:      ●       Head of Service Delivery (Addressing any client concerns and supporting to resolve). ●       Workflow & Planning Team, Technical, and Quotation Team ●       Clients (Building effective and professional relationships with existing clients). ●       Engineers (Building a strong team framework to deliver a high standard of work) Key Performance Indicators:      ●       Achieving client service level agreements consistently as set by the Operations Director ●       Achieving compliance and workstream targets (KPI's) consistently as set by the Head of Service Delivery ●       Always Modelling a continuous focus on health and safety in role, raising concerns in the right way to the right people, continually looking at ways to improve the safety of self and others and providing advice if observing others not complying. Knowledge and Skills:      ●       Strong interpersonal skills and an ability to build rapport within a team. ●       Highly driven with being proactive and working to service level agreements ●       Resilient to setbacks and able to use a positive approach when considering other avenues to achieve goals if met with challenge ●       Innovative - always seeking new ways of working to further improve relationships and drive growth. ●       First call resolution - addressing the needs first time, eliminating the likelihood of a second attendance. ●       The ability to make logical and well-thought-out decisions. Education/Experience:      Essential: ●       A track record of managing others ●        City and Guilds level 2 & 3 Electrical installations. ●        Up-to-date with current standard BS7671, 18th Edition BS7671 desirable, ●       Full UK driving licence Desirable: ●        Previous Electrical Experience, Lighting, Wiring, Alarm Systems, Fire Prevention Systems. ●       Experience of working in the social housing sector Do not hesitate, this is an opportunity that will be a popular, for senior engineers, service managers or projects manager to want to have a role with more responsibility