Customer Delivery Executive

Customer Delivery Executive – Empower Change, Build Impact, Deliver Social Value We’re growing our Customer Operations team at Social Value Portal to help deliver even greater social impact across the UK. This is your opportunity to join a purpose-driven scale-up where flexible hybrid working, 6 paid volunteering days, and private medical insurance are just some of the ways we help our people thrive. If you’re looking for a career with purpose - where you’ll make a real difference to people, places and the planet - then this is the role for you. About Social Value Portal We’re on a mission to deliver £100 billion in social value - helping organisations create measurable positive impact for their communities. Since 2014, we’ve become the UK’s market leader in social value measurement and reporting, working with public and private sector organisations to embed social value in everything they do. Our award-winning TOM System™ (Themes, Outcomes and Measures) sets the gold standard for social value reporting. It’s supported by an innovative platform and consultancy services that help organisations of every size capture and communicate the impact they’re making. To date, we’ve unlocked over £56 billion of social value, and with our global growth accelerating, we’re looking for passionate people to help take us to the next level. The Role As a Customer Delivery Executive, you’ll be at the heart of our mission—supporting public sector members and suppliers to use our Social Value Portal platform and TOM System™ effectively. You’ll help them measure, manage and report their social value performance while ensuring they get the most out of their membership. This is not a typical customer service role—it’s a relationship-led, knowledge-based position where you’ll translate complex ideas into practical insights that help our members drive real-world outcomes. You’ll work closely with our Customer Delivery Managers and cross-functional teams, supporting a portfolio of members, building strong relationships, and helping embed social value principles in procurement processes and supply chains. What We’re Looking For You’ll thrive in this role if you’re naturally curious, customer-focused, and passionate about making a difference. You’ll bring: Experience in a customer-facing role within a scale-up, office-based, or corporate environment A strong interest in social value, sustainability, or community impact An understanding of or exposure to public sector operations, social value or procurement is desirable Excellent communication skills and confidence explaining complex concepts simply Strong organisational and relationship management skills A proactive mindset and problem-solving approach Experience using CRM systems (e.g. Salesforce) – is an advantage What You’ll Gain At Social Value Portal, we believe doing good should feel good. That’s why we invest in our people with benefits that reflect our purpose and culture. Salary: £30,000 – £35,000 (depending on experience) Flexible hybrid working – 2–3 days per week in our London office 25 days holiday + bank holidays + your birthday off 6 paid volunteering days each year to give back to causes you care about Private medical insurance and life assurance (4x salary) Enhanced parental leave and an ethical pension scheme (up to 5% match) Annual learning budget to support your personal and professional growth Access to a 24/7 Employee Assistance Programme for wellbeing support Cycle to Work scheme and flexible working hours to support balance and lifestyle Work in a diverse, inclusive environment where 60% of decision-makers are women and 10% of our people are trained Mental Health First Responders Hours: Full-time, permanent Location: London / Hybrid (2–3 days office-based) Salary: £30,000 – £35,000 DOE Ready to make a meaningful impact in a company that’s changing how the world measures success? Click to Apply