Credit Control Executive

Credit Control Executive – Join a Purpose-Led Scale-Up with Real Impact We’re growing our Finance and Customer Operations team and looking for a Credit Control Executive to help drive strong financial processes as Social Value Portal continues to scale. This role will be maternity cover with the opportunity to lead to a permanent role. This is your chance to join an award-winning, purpose-driven business where flexible hybrid working, 6 paid volunteering days, and private medical insurance are just a few of the ways we support our people to thrive. If you’re detail-driven, enjoy building relationships, and want to use your skills in a business that helps make communities fairer, greener, and more prosperous - this could be the perfect next step in your career. About Social Value Portal We’re on a mission to deliver £100 billion in social value, helping people, places, and the planet thrive. Since launching in 2014, we’ve become the UK’s market leader in measuring and reporting social value, supporting organisations across the public, private, and voluntary sectors to create lasting positive impact. Our platform and TOM System™ (Themes, Outcomes and Measures) provide a gold-standard framework for measuring how businesses contribute to society - from supporting local communities to reducing environmental impact. To date, we’ve unlocked over £56 billion of social value, and our ambition is growing fast. With recent investment supporting our global expansion, there’s never been a better time to join our mission. The Role As Credit Control Executive, you’ll play a key role in managing invoicing queries, payment reconciliation, and a large role in debt recovery - ensuring accuracy, efficiency, and outstanding customer communication throughout. You’ll work closely with both our Finance Manager, Sales Operations and Customer Operations teams. This role is ideal for someone who thrives on structure and precision, enjoys solving problems, and takes pride in maintaining great relationships with customers. Hours: Maternity Cover potentially leading to Perm Location: Hybrid – London (2–3 days in the office per week) Salary: £30,000 – £45,000 (depending on experience) What You’ll Be Doing Invoice reconciliation and processing invoice queries with accuracy and attention to detail Managing debt collection processes and following up on outstanding payments Handling invoice queries with professionalism and clear communication – attention to detail is key Maintaining accurate CRM records (Salesforce) and finance systems (Xero or similar) Supporting the Finance Manager with reporting and payment tracking Building positive relationships with customers and internal teams to ensure smooth financial operations What You’ll Bring Experience in credit control, accounts receivable, or finance administration Strong organisational and communication skills, with a proactive attitude Excellent attention to detail and ability to manage multiple priorities Confidence using Excel, Salesforce, and financial systems (Xero, ERP, etc.) Experience resolving payment queries or disputes A team-oriented, collaborative mindset with a desire to continuously improve processes What’s In It for You At Social Value Portal, we believe work should feel meaningful - and your wellbeing should come first. Our benefits reflect that: Competitive salary: £30,000 – £45,000 (depending on experience) Hybrid working – 2–3 days in our London office, flexible start and lunch hours 25 days annual leave, plus bank holidays and your birthday off! 6 paid volunteering days per year to support causes that matter to you Private medical insurance and life assurance (4x salary) Enhanced parental leave – including 6 months fully paid maternity leave Ethical pension scheme with up to 5% employer match Cycle to Work scheme and annual learning budget for your development Employee Assistance Programme (EAP) for 24/7 wellbeing support Flexible working culture with a focus on balance, inclusion, and personal growth Inclusion and Belonging We’re proud to be building a workplace that celebrates difference and fosters belonging. We welcome applications from all backgrounds, including people with disabilities, prior convictions, and those underrepresented in the finance sector. At Social Value Portal, 60% of decision-makers are women, 10% of our people are trained Mental Health First Responders, and our Inclusion Committee leads ongoing initiatives to ensure everyone can thrive. Everyone is welcome here - we celebrate diversity of thought, background, and experience. Ready to join a purpose-led company where your skills make a real difference? Click to Apply