Customer Service Advisor

Customer Service Advisor - Abingdon - 3 month contract Peopleforce Recruitment are actively looking for an experienced customer service advisor for one of our long-standing trusted clients in Abingdon. Our client is global pharmaceutical, healthcare leader who offer a fantastic workplace and supportive network. The customer service advisor is the first point of contact for their customers. Key Responsibilities * Handle customer enquiries via phone, email, and other channels with professionalism and care. * Support the 24/7 “Chemist on Call” and emergency call-out services on a shared rota. * Process orders, track deliveries, and manage returns. * Complete general admin tasks to support service delivery. * Work with colleagues to ensure a consistent, high-quality experience. * Stay informed about company services, policies, and procedures. * Follow all internal and regulatory standards. * Take on additional duties as needed to support team goals. Qualifications & Skills * Degree or equivalent work experience. * Experience in customer service or a contact centre (preferred). * Strong written and verbal communication skills. * Comfortable using technology and customer systems (Salesforce/Sage experience is a plus). * Able to stay calm and multitask under pressure. * Passionate about helping people and solving problems. * Good working knowledge of Microsoft Office. Core Competencies * Customer Focused: Always aim to exceed customer expectations. * Innovative: Look for ways to improve service and efficiency. * Effective Communicator: Deliver clear and timely information. * Caring: Support customers and colleagues with empathy. * Committed: Help maintain long-term customer trust and satisfaction