Customer Service Advisor

Customer Service Advisor – Remote role Pertemps are recruiting for multiple, Customer Service Advisors to join a leading Health Services Provider. The successful candidates will be able to deliver a high level of customer care and handle sensitive situations. You must have an empathetic disposition and have a natural enthusiasm for assisting people in complex situations. This is a fully remote/home-based role; you will start off working via Pertemps and transfer across to our client after an initial temping contract. Although we do require you to have experience in a Customer Care/Advisor position, full and in-depth training will be provided.   Responsibilities as a Customer Service Advisor: -          Providing frontline telephone and email support to ensure a smooth journey and high-quality care. -          Booking appointments for customers as required. -          Dealing with enquiries, answering queries, calls and escalating to relevant departments. -          Deal with a high volume of calls and emails each day. -          Appropriately and sensitively deal with professionals, customers and clients. -          Always adhere to strict policies regarding confidentiality and compliance. -          Identify and escalate any issues to a relevant supervisor. -          Ensuring all information is recorded accurately on your system.   Requirements: -          A minimum of 2 years relevant customer service and support experience. -          Experience of using databases and a proficient IT user. -          Outstanding verbal and written communication skills. -          Experience working in a fast paced, customer handling environment. -          Clear understanding of confidentiality and handling sensitive information. -          Self-sufficient and a problem solver. -          Happy to undertake a DBS check.   The Role: -          Fully remote, home based (all IT equipment will be provided). -          Monday – Friday, 9am – 5pm with 1 hour for lunch. -          Salary of £24,000 - £28,000 depending on experience.   If you are interested in this Customer Service Advisor role, please apply with an up-to-date CV