Repairs Coordinator/ Administrator

We are seeking a proactive, organised, and customer-focused Repairs Administrator / Coordinator to support the management of complex repair cases, particularly those involving damp, mould, and disrepair. In this crucial role, you’ll act as a central point of contact for residents, contractors, and internal teams — ensuring cases are handled efficiently, sensitively, and in line with new legislation, including Awaab’s Law. Key Responsibilities: * Log, triage and track incoming reports of damp, mould, and disrepair. * Coordinate inspection visits, surveys, and follow-up works with contractors and in-house teams. * Keep residents informed and updated throughout the repair process with empathy and clarity. * Maintain accurate and up-to-date records of case progress, correspondence, and outcomes. * Ensure compliance with relevant policies, regulations, and service level agreements. * Assist with the preparation of reports, case files, and documentation for legal or complaint-related matters. * Support the wider repairs and maintenance team with administrative duties and scheduling. What We’re Looking For: * Previous experience in a similar repairs coordination, property management or housing admin role (desirable). * Strong understanding of the challenges and sensitivity around damp, mould, and disrepair. * Excellent communication and organisational skills with a keen attention to detail. * Ability to manage a busy caseload and work to tight deadlines. * Confident using property management systems and Microsoft Office. * A proactive, empathetic, and resident-focused approach to service delivery. This is working on a contract basis offering hybrid working and joining a friendly team environment