Fire Alarm Service Engineer

Systems Service Engineer Location: Field-based in the Midlands – customer sites across region Department: Service Delivery Team Employment: Full-time + vehicle + overtime + on-call allowance Salary: £32,000 - £42,000 Friendly competitions to win money in the team. Protect People. Protect Property. Protect Lives. We don’t just maintain systems — we safeguard environments where people live, work, heal, learn and thrive. As a Systems Service Engineer, you’ll be at the frontline of life-safety, ensuring critical fire and emergency systems perform exactly when needed. Every job you complete has a purpose: keeping people safe and giving them peace of mind. If you take pride in doing things properly, value professionalism, and enjoy solving technical challenges out in the field, this is your chance to join a respected team with nearly 50 years of industry trust behind it. Your Mission Working independently and as part of a supportive team, you will: * Carry out planned service and maintenance on fire alarms, emergency lighting, nurse call & related life-safety systems * Respond to emergency call-outs and non-routine service visits * Identify faults and deliver smart, safe and compliant solutions * Maintain clear communication with our Service Delivery Team and customers * Ensure all paperwork, reporting and certification is completed accurately and on time * Manage your own equipment, stock levels and vehicle * Support colleagues and offer technical guidance when needed * Participate in the on-call rota to keep customers protected 24/7 * Work to BS5839:1 and other relevant British Standards * No two sites or days are the same — meaning there’s always something new to learn and achieve. Requirements Who We’re Looking For You will thrive here if you are: * Experienced in maintaining life-safety or similar systems * Skilled in fire alarm diagnostics and repair * Calm, reliable and confident working alone or with others * Professional, customer-focused and a strong communicator * Organised, accurate and committed to high standards * Someone who takes pride in doing things properly and safely * Appropriate industry qualifications are expected, and additional training will be provided. Benefits We believe in rewarding skill, dedication and professionalism. With us you’ll enjoy: * Excellent remuneration & overtime rates * Monthly profit share * Company vehicle (door-to-door hours paid) * On-call payments + extra weeks' holiday for rota participation * Additional day off for your birthday! * Company phone, laptop, PDA & all tools/PPE supplied * Ongoing manufacturer, H&S and in-house training * Career development in a long-established, stable business * Supportive culture — you’re never just a number * A real opportunity to make a difference & bring ideas You’ll be joining a team that values professionalism, teamwork and continuous improvement. Why Us For nearly 50 years, we’ve been protecting lives with industry-leading fire and life safety systems. We’re trusted, accredited, and committed to doing things the right way — every time. Join a business where your work truly matters, your input is valued, and your career can grow