Family Support Worker

Family Support Worker * 35 hours per week * x 1 Position * Salary: NLCT2 (£26,800 – £29,351) * Contract: Permanent We’re looking for a compassionate and skilled Family Support Worker to join our Neurodevelopmental Family Support Service, commissioned by North Lanarkshire Council (Education & Families). You’ll play a key role in supporting children and young people with a neurodevelopmental profile and their families, through person-centred, practical, and emotional support. Working as part of a small, dedicated team, you’ll hold a caseload and provide targeted one-to-one interventions, group sessions, and tailored information to help families better understand and navigate challenges. Collaboration is at the heart of this role, you’ll work closely with Education & Families, NHS Lanarkshire, and community partners to strengthen links between families and local supports. If you’re passionate about making a positive difference to the lives of children and families, have experience working with neurodivergent young people or those with additional support needs, and thrive in a collaborative environment, we’d love to hear from you. Purpose of Post To have a key role in the operational delivery and development of the organisation’s key objectives for the Neurodevelopmental Family Support Service, commissioned by North Lanarkshire Council (Education & Families), working closely with the Manager, the Board of Directors, and key partners. To work as part of the ND Family Support team to offer support and co-ordination in the delivery of an overarching family support service in North Lanarkshire. This will include close partnership with Education & Families NL and the Neurodevelopmental Team, as a link between children and young people and their carers and a range of community-based services. The post will involve holding a case load and providing person-centred, targeted support and interventions to children and young people in need of support and their carers accessing the service. A key part of the role will be to work with the community and voluntary sector and other partners to link children and families into wider community supports, and provide direct information, advice and support to families including emotional and practical support, psychoeducation and the provision of thematic group work where identified. Reports to and supported by: Family Support Lead Key Areas of Activity As a Family Support Worker: * To contribute to the planning and implementation of targeted intervention including information and supportive programmes for children and young people with a Neurodevelopmental profile and/or emotional and behavioural challenges and their parents/carers. * To develop good working knowledge of available, relevant, services and projects in the local area to enable signposting and referrals. * To provide early supportive interventions and access to other services as required, including 1:1 support and interventions to Children & Young People. * To maintain effective working relationships within multi-agency, child focused services, including Education & Families, CAMHS, NLC Community Hubs, Social Work and Community and Voluntary Sector. * Work in an open and collaborative manner with families, respecting their individuality and always protecting their confidentiality. * Demonstrate an awareness of the need for and participate in the preparation, implementation, and evaluation of any interventions. * Contributing to the provision of reports including statistical information using agreed recording tools to detail work activity and outcomes. * Be aware of and compliant with all Education & Families / NHS Lanarkshire / North Lanarkshire Carers Together policies, procedures, and local guidance, e.g., child protection, health and safety. * Undertaking training, as identified by the Family Support Lead and/or Manager to support and develop your role. * Driving to various locations throughout North Lanarkshire and undertaking occasional evening and weekend work. As part of the wider NLCT Team: * Promoting and implementing the aims, objectives, and commitment to carers of North Lanarkshire Carers Together. * Working with relevant organisations to ensure a consistency of information that is accessible, proportionate, and tailored to individual carers needs. * Supporting the development and dissemination of information for carers and professionals around the work of North Lanarkshire Carers Together. * The provision of a signposting and referral service through incoming enquiries and other key areas of activity that links carers into a range of supports appropriate to their needs. * Participating in meetings and forums relating to the work of the post including supervision, staff team meetings and development sessions. * Undertaking any other tasks that the Family Support Lead and/or Manager may deem are appropriate to the role. Person Specification Essential Good standard of general education Experience working in health, social care, education, or 3rd Sector Able to demonstrate effective and meaningful involvement with neurodivergent children or those with social, emotional, and behavioural needs and their families Experience of working on own initiative Experience of working as part of a team Childcare or health care knowledge acquired through qualifications or training Skilled networker and comfortable in multi-agency meetings and networks Ability to produce and contribute to written reports in line with organisational and partner requests Excellent interpersonal skills demonstrating ability to Empathise with carers and young carers Actively listen in a one-to-one supportive conversation Initiate and sustain positive working relationships Present ideas concisely and clearly Good IT skills with experience in relevant Microsoft Packages. Confident self-starter, who can manage and organise their own workload to achieve outcomes and outputs within a defined timescale Evidence of an empathetic, non-judgmental attitude Willingness to travel Willingness to work out with normal office hours Ability to work effectively from home Full clean driving license and access to a car Ongoing clear Protection of Vulnerable Groups (PVG) registration Desirable Relevant degree or qualification in Childhood/Youth Development, Children & Families, Autism or Counselling/Therapeutic interventions Experience of facilitating group work to children and/or parent carers Experience of working with children with additional support needs Understanding of the issues, challenges and barriers that face unpaid carers Skilled in the use of Charity Log Skilled in the use of JotForm This job description is indicative and not exhaustive. Duties may evolve to meet the needs of North Lanarkshire Carers Together. How To Apply Please read the full Job Descriptions above before applying. CVs will not be accepted. Applicants must complete an Application Form, clearly stating which role you are applying for, and submit by the closing date. Closing Date: Friday 28th November 2025 at 4.30pm Interview Dates: Monday 8th December 2025 – Carer Information & Engagement Worker posts Tuesday 9th December 2025 – Family Support Worker post Shortlisted candidates will be contacted soon after selection and must be available on the interview date