Customer Success Executive

We are looking for an experienced Customer Service Executive to join a large manufacturing firm in Chelmsford. This role is key in delivering a high level of customer satisfaction through accurate order management, and consistent high standards. You will work closely with the sales team and the wider business to ensure customer orders are processed efficiently while building strong client relationships and supporting continuous improvement. Package details: 37 hour work week Monday to Friday Healthcare cash plan 25 days holiday + Bank Holidays Life Assurance Matched pension contributions Lots of other great benefits!Key Duties: Process customer orders accurately and within agreed time frames Respond to customer enquiries and maintain strong service levels Support the Sales team with order bookings and account activity Interacting with operations, logistics, accounts and other teams daily Communicating with customers via email, in person and over the phone Identify process improvements and support customer service projectsSkills and Experience: Experience in customer service or order management ideally within manufacturing Knowledge of CRM systems such as SAP Strong Excel skills and confident use of Microsoft Office Clear communication skills and the ability to manage priorities Ability to report data and analyse to improve processes Ability to build relationships with a variety of customersThe company expects all employees to act with integrity and professionalism and are looking for someone to join who shares these values. If you are focused on delivering results and committed to excellent service, we would like to hear from you. For any questions please contact Helen @ Pure