Repairs Administrator

Overview: A well-established housing organisation is seeking a proactive and compassionate Repairs Administrator / Scheduler to support their property maintenance operations. The ideal candidate will have experience in social housing repairs, excellent communication skills, and a strong understanding of scheduling systems and customer service. Please note: This is a part time (25 hour p/w role, with up to 8 hours overtime each week) Key Responsibilities: * Manage day-to-day repairs scheduling using systems such as Northgate V6, IMPACT, FLS, Pyramid, and Rocc. * Liaise with residents, contractors, and internal teams to book routine, urgent, and emergency repairs. * Maintain accurate records of resident details and repair statuses. * Provide exceptional customer service, especially to vulnerable tenants, ensuring repairs are handled with care and efficiency. * Coordinate with property managers, maintenance teams, and care workers to ensure smooth operations across multiple housing sites. * Assist with invoice processing and ensure work is completed satisfactorily before payment. * Use Outlook, Microsoft Teams, Excel, and 8x8 phone systems for communication and scheduling. * Support reception duties and team meetings as needed. * Investigate and negotiate best pricing for repair services. * Maintain compliance with health and safety standards, including asbestos awareness. Requirements: * Previous experience in housing repairs administration or scheduling. * Strong IT skills and familiarity with housing software systems. * Excellent telephone manner and interpersonal skills. * Ability to work independently and as part of a team. * Asbestos Awareness Certification (desirable). * Experience working with vulnerable individuals in a housing setting is a plus. Benefits: * Opportunity to work with a respected housing provider. * Supportive team environment. * Training provided on internal systems. * Hybrid working