Solutions Engineer

Solutions Engineer – AI-Powered PropTech Remote | Full-Time | Up to £60k (BOE) Excited by the idea of joining a fast-growing AI proptech startup and being the very first hire in a brand-new customer solutions team? AskVinny (Vinny Technology Limited) is shaking up property management. They use AI to automate workflows, improve tenant communications, and make life easier for landlords, letting agencies, and co-living operators. We’re looking for a Solutions Engineer to be the first hire in a new function, owning technical onboarding from the moment a deal is signed to the customer’s first real “wow” moment. Why this role matters You’ll be the bridge between Sales and Customer Success, making sure enterprise clients get up and running smoothly. This role is about solving problems, getting hands-on with integrations, and ensuring customers see real value quickly. The person in this role drives solutions independently, you won’t be waiting for instructions or acting as a middle person. Past attempts have shown that success comes from curiosity, technical depth, and the ability to think creatively to get things done. What you’ll do * Own onboarding for enterprise customers, from handoff to “first moment of delight.” * Set up integrations with customer systems: API connections, CSV imports, and no-code workflows (Zapier, Make, Airtable). * Analyse customer data with SQL to understand tenant flows and conversions. * Help optimise AI workflows and make sure our automations deliver real results. * Work closely with product and engineering teams to troubleshoot and implement solutions. * Occasionally help roll out new features and test product updates. * Support presales when technical questions come up. Who you are * Comfortable with SQL and data analysis. * Hands-on with no-code automation tools and confident reading API docs. * Basic coding knowledge (JavaScript or Python) to get things done when no-code isn’t enough. * Enjoys working directly with customers, explaining technical solutions clearly. * Thrives in a fast-moving startup environment and can handle ambiguity. * Takes ownership, finds solutions, and isn’t afraid to push through obstacles. * Team player, but able to work independently and think ahead. Why join Vinny? * A base salary of between £50-£60k * Equity in the business * Shape a brand-new function and help set the standard for how we onboard customers. * Work directly with founders and a talented engineering team. * A unique role that mixes technical problem-solving with customer interaction. * Remote work with quarterly London offsites. * Be part of a company already making an impact: 1,200+ units live, £13k MRR, NPS >80. If you love solving tricky problems, getting hands-on with technical work, and delivering real outcomes for customers, this could be the perfect role for you