Customer Complaints Handler

Customer Complaints Handler – Hybrid | £27,000 + Benefits | Warwick, Warwickshire Join a respected, established and growing organisation in Warwick as a Customer Complaints Handler. We’re looking for someone with strong experience in complaint resolution — someone who can manage situations with empathy, professionalism, and clear communication. This is an excellent opportunity to develop your career within a supportive and collaborative environment. What’s in it for you Salary: £27,000 Benefits: Private healthcare, critical illness cover & death-in-service cover, Employee Assistance Programme, staff discounts & regular social events Time off: 25 days annual leave Hybrid working: 2 days from home, 3 days in the Warwick office Hours: Monday to Friday, 8:30 am – 5:00 pm (no weekends or shifts) Perks: Free on-site parking, close to Warwick Parkway Station Culture: Supportive team environment with full training and ongoing development Your responsibilities Manage and resolve customer complaints from initial contact through to final resolution Conduct detailed investigations to ensure fair, balanced, and timely outcomes Draft clear and professional final response letters Identify root causes and recommend process improvements to enhance the customer experience Ensure all complaint handling meets FCA regulations and company standards What we’re looking for Proven experience in handling customer complaints (regulated industry experience desirable) Excellent written and verbal communication skills Ability to produce well-structured, professional final response letters Knowledge of FCA guidelines (advantageous but not essential) A proactive, customer-focused approach with strong problem-solving skills If you’re seeking your next career move in customer complaints resolution, this role offers professional growth, work–life balance, and development opportunities