Field Service Engineer

Job Description: Overview We are a leading provider of innovative parking technology solutions, dedicated to transforming the parking experience for both public and private sectors. Our cutting-edge products and services are designed to enhance efficiency, security & convenience in parking management. Job Purpose To provide comprehensive field-based electronic & electro-mechanical engineering support to customers in the UK, installing and maintaining customer equipment. Main Duties * Provide mobile engineering support to the company installations in the field. * React to faults and incidents relating to products throughout the region. * Carry out commissioning of products and first-line training to customers. * Complete the necessary paperwork/IT Systems use for adherence to customer support Service Level Agreements (SLAs). * Effective communication with support staff. * Liasing with customers to provide technical advice and support. * Working closely with the Technical Support Manager to deliver a best-in-class level of support. Person Specification * Electrical & Mechanical Engineering experience within a field-based role is essential. * Ability to fault find with an attention to detail and a determination to succeed. * Good verbal & written skills. * A desire to build and maintain collaborative working relationships with internal and external stakeholders. * A self-starter, who is conscientious and trustworthy in dealing with revenue-generating products. * A drive and passion for continuous improvement of company products. * Able to work under pressure maintaining a calm persona. * Flexible, can-do attitude, with a willingness to go the extra mile. * PC Literate, including proficiency in MS Office. * Prepared to visit our UK Headquarters based in Doncaster as and when required for meetings/training and may have to stay away should there be a requirement for this. Additional Requirements * Full UK Driving Licence (not exceeding 6 penalty points) Health & Safety Statement Under the Health & Safety at Work Act, everyone has legal responsibility for their own welfare and for the health and safety of others. Any queries you may have relating to health & safety matters should be raised in the first instance with your supervisor, your manager, or a member of the HR Department. If you are passionate about engineering and eager to contribute to innovative projects, we encourage you to apply for this exciting opportunity as a Field Engineer. Job Types: Full-time, Permanent Schedule: * Day shift * Monday to Friday Work Location: On the road - Area Hampshire & Dorset